Frequently asked questions

We accept orders up to 5pm. Without a booking confirmation email a booking cannot be assumed to be confirmed.

Same day orders can be placed at any time but are dependent upon vehicle availability.

Igloo customers have the option to receive job completion and electronic proof of delivery via email. All consignments are signed for electronically and ePODs are available within minutes of job completion.

All our vehicles and storage facilities are installed with equipment to continuously measure and record chamber temperatures during operation with alarm notifications in the event of temperature deviation. In addition to this our vehicles and storage facilities are temperature mapped to ensure an even temperature throughout the chambers.

Good question – click here for detailed information on our order process including contact information.

Tell us about your consignment and distribution requirements:

• Weight?
• Temperature - chilled, frozen, ambient, multi-temp?
• Collection address or locations?
• Delivery address or locations?

How to pay?

• We accept payment by credit or debit card.
• Clients requiring regular use of our services can apply for an account.

Account customers are invoiced on standard 30 day terms.

Non-account customers can pay online by credit or debit card.

Yes, Igloo operates a complete cold chain including refrigerated vehicles and chilled and frozen storage facilities at all of our depots. You can be assured that your products will be kept within the necessary temperature range for the whole time they are in transit and storage by Igloo.

All Igloo vehicles and storage facilities are fitted with live temperature monitoring and recording equipment meaning that full temperature information specific to your consignment is available upon on request.

Yes, we can transport goods within your required temperature range, typically -25°C to -15°C for frozen and 0°C to 5°C for chilled..

Yes, our entire fleet of vans and HGVs are equipped for the transportation of refrigerated goods and can operate with multi temperature chambers, both frozen and chilled.

Yes, Igloo offers a 24 hour service and will collect and deliver in the time window you request, including morning deliveries. Typically time constraints will be factored into the price you pay, but this is subject to your exact requirements including the delivery location and volume.

Yes, these are subject to vehicle availability on the day depending on your time and location requirements.

Yes, Igloo can offer a whole range of collection and delivery windows subject to your requirements. To benefit from our most competitive prices the more flexible and wider the collection and delivery window, the cheaper our service will be.

Igloo offers a nationwide service covering all areas of the UK across the week with a daily service to the major cities and conurbations. As we continue to grow our network we will be able to increase the frequency of our service to outlying regions.

Yes, all of Igloo’s depots have both chilled and frozen storage facilities primarily for the purpose of storing products in transit with typical stock turn of just a few days. However, Igloo can also offer long term refrigerated storage providing the inbound and outbound transportation with regional storage partners.

Yes, all of our sites are on secure industrial trading estates with high security fencing, restricted access, CCTV; alarm systems, and high bay security lighting; the internal storage areas are also locked and our sites are manned 24 hours per day by trusted employees who have been background checked and are trained in security SOPs.

Igloo has been serving the refrigerated transport requirements of the UK’s food industry for over 20 years, during which time the founding principle to provide flexible solutions to the transportation needs of our customers has been maintained as we continue to grow in scale and efficiency.

Igloo is accredited by the BRC, MHRA and ISO9001 certified for quality.

All Igloo employees are trained in Standard Operating Procedures (SOPs) relevant to their specific jobs and this is a requirement of our MHRA accreditation. For example our drivers are trained in vehicle cleaning and maintenance, collections and deliveries including how to deal with failed deliveries and unidentified parcels, customer returns, damages and losses, security and Good Distribution Practice (GDP) for Pharmaceuticals.